How can we help?

Pandaly uses artificial intelligence to compose text and a synthetic voice based on your choices. Content can contain errors or feel unsuitable. You can stop a session and report a passage to us.

Check your connection and allow preparation to finish. If the issue continues, note the time, your Pandaly version and any error message, then contact us. Avoid starting several new sessions in quick succession.

Creating new sessions requires an internet connection. Offline listening depends on content already cached on your device. Before going offline, check that your session is accessible; the cache is not a backup.

Use the audio mixing controls in the player to adjust the voice, music and soundscape separately. Also check the volume on your device and headphones.

Use the forgotten-password option on the sign-in screen, then check your spam folder. If no email arrives, contact us from the email address associated with your account. Never share your password.

You can request deletion by email without reinstalling the app. See account deletion for the steps and information to provide.

Email support@pandaly.app with the session title or identifier, the relevant time and a brief description. Do not send medical information or sensitive content unnecessary for the request.

If you purchased an offer through a store, visit subscriptions in your Apple or Google Play account to manage it or request a refund. Deleting the app or your Pandaly account does not necessarily cancel a store subscription. This website does not sell subscriptions.